How Remove Fake Negative Reviews on Google.
Fake testimonials are an increasing problem for those people that own small businesses. In the internet world, it’s simple to make a new account and leave either a negative or positive review for any company — no matter if you have ever tried to hire them.
Google has tons of policies for consumers who leave reviews. But in my experience, they are terrible at automatically catching violations of these policies. At my service, my team spends time each month attentively monitoring reviews for our clients and their opponents. The fantastic thing is that if you’re diligent in controlling them and may make a tremendous enough case for why the reviews are against the guidelines, then you can get them eliminated by contacting Google.
The battle with negative reviews on Google.
The question is that Google does not understand who your customers are, and they won’t take “this was not a customer” as a suitable reason to remove a review since they allow people to utilize anonymous usernames. In most cases, it is complicated to prove the identity of somebody online.
The other challenge is that a person does not have to be a client to be eligible to leave a review. They must have a “customer experience,” which could be anything from trying to call you and getting your voicemail to falling by your office and browsing around.
The way to react.
When you work hard to build a good, ethical business, it’s always infuriating if a random person can destroy what took you years to develop. I’d be lying if I said I was not the least bit angry when these testimonials came. Happily, I was able to follow the information I have given a lot of folks in the last decade, and that’s to calm down and think of what your prospects will see if they come upon the review and how you respond to it.
Option: Share your issue.
I chose to post on Twitter and Facebook concerning my lovely three negative testimonials, and the response I got was overwhelming. Individuals had tremendous and funny things to say about my dilemma.
Whoever was behind those three testimonials was wanting to hurt my business. The irony is the fact that they helped me because I ended up having three new favorable reviews as a consequence of sharing my experience with people I knew would rally.
For most companies, your evangelists may not be on Twitter, but you could post about it on your personal Facebook profile. Any friends who’ve used your service or patronized your company would probably respond in precisely the same method. It is important to note that I never asked anybody to review me posting this — it was merely the natural reaction from people which were a fan of my company and what we stand for. If you’re a fantastic company, you will have these kinds of consumers, and they ought to be the people you need to discuss this experience with!
However, what about getting the negative reviews removed?
In this circumstance, I was able to receive the three testimonials removed. But, there have also been many cases where I’ve seen Google won’t remove them from other people. My plan B was supposed to post a result of the testimonials offering these “clients” that a 100% refund. This would also guarantee that prospects see I’m eager to tackle individuals who have a negative experience since even the best businesses in the world are not perfect. As much as I like my 5-star evaluation average, studies have proven that 4.2–4.5 is the ideal-typical star rating for buy chances.